Questions

Currently we support Microsoft Flight simulator X and SE, and Prepar3d V2. If a new simulator is released and providing the transition requires minimal time to adjust then we will consider moving to that platform as well. Since we wrote those lines, Lockheed Martin have released V3 and V4. We support these simulators as well. If you're reading this in the future and Prepar3d V5 or "Flight Xtreme Plus Aero V2.09" is released then our products probably also will be compatible with that. If you're unsure then look at the listing of the product in the technical specifications or requirements on the product page. We will flag any incompatibilities. I know you're wondering about X-plane. At present there arent any plans to support X-plane. This may change but again this will be flagged on the product page.

We have a large list of planned developments. We select the most viable to establish a production schedule. You will always be notified of upcoming developments, their progress and their release dates.

Our screenshots are taken in FSX with REX with Rex soft clouds. For the scenery we are using a number but whenever it is in NewZealand we use the excellent GodZone Photo scenery packages from Windowlight. Highly recommended they can be purchased at www.windowlight.co.nz
Minimal post processing (other than watermarking ) is done. We don't like doctored shots and prefer to present our products as honestly as possible.

Unlike the answer to the how long is a piece of string ( see question below ) there are a number of variables to take into account. We have a number of testing systems and we keep at least 2 in stock configurations with no “tweaks”. We tend to aim for a medium specification 2-3 year old computer. As long as you keep your drivers up to date and your system running cleanly you should have no problems in running our add-ons.

Double half the length.

Quick answer yes. Longer more indepth answer is yes but with some caveats. DX9 Or directX9 is a rather old system. To build for this system means that a developer cant take advantage of more modern techniques and/or make the addon exactly how they want to. Therefore there may be some anomalies present with a directx9 based install. If you dont know what we're talking about look in the display settings of FSX ( P3d is DX10+ already ) and check the DX10 preview. There maybe other addons ( scenery being the number one culprit ) that may look differently but our models will run better and look better. We design for full compatibility and that is forward as well as backwards compatibility.

You can always use the contact form on our site to get in contact. Please remember that we are based in Australia where the sun is out most days, the beer cold and the barbecue is hot. We might need a day or so to get back to you. If you are contacting us regarding a problem with your install or product please give us as much information about your system/settings/FSX settings / other addons/ Antivirus/firewall and any other problematic software that you might be running that might have a bearing on the ease of running our products.

Other than the fact that we are on the other side of the world to the majority of the internet, we find that we are blocked by anti-spam measures more often than not. So even though we try to email you back your email provider may just block us. We get that you hate spam... so do we. But If you're going to try to email us at least make sure to unblock us or whitelist us so that we can respond. Also if you have been let's say... less than courteous, you may find the person on the other side of the helpdesk might not respond.

Simple answer yes. When you contact us just tell us who you bought it from and a receipt number and we can help you. Also any patches/tweaks/fixes that we release through our site will also be made available to our partners on the same day. Please contact them as to when they will be available to download from their servers.

Simply put we are able to update our site a lot quicker than vendors who may have a hundred other products to also update ( possibly at the same time ). All vendors are given the same files at the same time as our own e-commerce site. They endevour in most cases to get the product onto their servers in around 2 working business days.

Awesome. Yes we have a kit available and can make certain other incentives to your readers also available please contact us using the form to start the ball rolling.

Certainly. Send through some of your previous work and we will endeavour to respond ASAP.

Yes it is true. After the monkeys wrote one of Shakespeare's plays they turned their attention to making aeroplanes for Aeroplaneheaven.

Yes. When you buy from Aeroplaneheaven you are interacting with our commerce partner Sellfy.com They use HTTPS security based protocols to interact between the payment form and the payment gateway.

Paypal is the primary payment method. We are looking at integrating credit card transactions in the near future. If you wish to use a different pay method then please use one of our preferred partners on the buy now page to buy our products from our preferred partner.

If you have installed a tracking-blocker ( such as Ghostery ) then this is disabling the social discount options on the buy page. In the options of your anti-tracking add-on you should be able to temporarily disable the blocking for our site and then reload and you should be able to interact with the discount process.

Remember to turn it back on afterwards A social discount by it's very nature requires tracking , Aeroplaneheaven does not track you nor sets cookies. Privacy is very important to us.

Due to the changes ( January 1 2015 ) to EU VAT laws we no longer sell to EU based customers directly. If you are from an EU country you can buy our product from our preferred sales partner, FSpilotshop. The link to the actual product page can be found in the buy now window. IF you are wondering about using a public vpn or public proxy to get around this please be advised that your download is sent to your email address using the paypal/credit card information, which is the information used to allow purchases.

We are sorry for any inconvenience but it appears that tax departments worldwide are out to throttle yet another peaceful hobby. There is little we can do. Sellfy ( our ecommerce partner on this site ) has a simple to understand blog post about this here

First have you contacted us about the problem? In most cases we can help to resolve the problem. However to receive a refund you'll need to open up a PayPal transaction dispute (or contact your bank in a case of a credit card transfer). PayPal will review your case and issue you your refund. It's important that you leave no detail out. Here is the link to the PayPal site that has the information that you require.

PayPal: How to Dispute a Transaction?

The email should be almost immediate. Please allow up to an hour for it to arrive however before getting in contact. And please remember to unblock or whitelist sellfy.com and aeroplaneheaven.com based emails. If you are buying from a store then make sure that the store's domain is also unblocked.

First. Check your junk email box/spam. Whilst it shouldn't be in there the number one reason that email hasn't “turned” up is that it is residing in the junk folder. If however you still haven't received an email after allowing an hour and the junk mail is empty of notification then please contact us using the contact form. Please note that we are based in Australia and as such we might be asleep while you are emailing. Rest assured we check email every morning and you will receive a response as soon as possible.

Sellfy allows you to download a product 5 times. Since we don't require internet activation for our products please ensure that you back up the installers to a disk or 2 so that you don't need to redownload that often. Any updates/patches do not count to this quota. In fact updates and upgrades reset the count!

Since this FAQ was made we have changed this a little. So future installers are going set this way.

FSx installers will be AH_product_FSX_Version.exe. These should be used with FSX and FSX:se.

P3d up to V3.4 should use AH_product_p3d_32bit_version.exe. This is for the 32 bit versions of Lockheed Martin's Prepar3d simulator.

P3d V4.0+ should use the AH_product_p3d_64bit_version.exe.

We make installers that will automatically detect the sim you have installed. If however it doesnt automatically find it or there is a registry issue with the application path then you can easily specify the simulator at the browse screen of the installer. Remember to use the 64 bit version for the 64 bit simulator. Nothing super bad should happen but you never know what might happen to that nice kitten down the road.

No you don't. We trust you like you trust us. We don't believe in DRM or any of that sort of thing. If in the future we enable the internet capabilities of the simulator itself for heightened user experience then we will make this very clear. You can be completely disconnected from the internet and use our products ( and install ) fully featured.

There is no DRM on any product that we sell that is ALSO available through our partner stores. For any other product that we develop please contact the store concerned regarding DRM.

In most products there will be a folder called documentation which will include guides / manuals that you require.

Prepar3d is being actively developed. As such as it is being developed more features are being added or taken away. If the add-on was working before the update to P3D and then not working correctly after the update to P3D then we will endeavour to fix it in a timely manner. This however may not be able to be achieved if the fix is simulator based rather than add-on based.

Our Addons are built to only interact with themselves. At no point do we modify any simulator specific settings or stock files. Our Addons generally ( you will be notified if a separate add-on is required ) are built to MS sdk conventions and at no point require further settings to be made. If however you feel that this has happened then please delete the Aircraft from your simulator.

Our add-ons may use stock effect files, sound files , texture maps and environment maps. If these files are missing or have been modified by another add-on that you may have installed then this may be the issue. Please ensure that any other add-on that you install do not modify stock files without your knowledge. However with the march of technology ever increasing there will be inevitable unforeseen compatibility problems with newer technology/simulator features. Whenever possible we endeavour to fix these issues. However there will be some times when the ability to fix an issue is beyond our control.

Why would you want to do that ? Ok we know it happens. To uninstall our product navigate ( on MS based simulators ) to the simobjects folder and delete the folder of the aircraft that you want to get rid of. That’s it.

The installer should install all necessary files required but there may be times when an anti-virus software will stop installation of certain things. We dont put anything odd in our installers and as long as you purchase the files from either us or our preferred partners the files will be ok. You may need to allow them through your Antivirus programme. Also It would probably be helpful if you install as administrator. This can be done by right clicking the installer and choosing run as administrator. If however after following this step the aeroplane isn't working then please contact us with the details of your system/settings/fsx settings and possible running add ons that might have an affect on our product. In most of our products you should be able to just hit CTRL + E and fly.

Please read this, it is VERY IMPORTANT!

Over the years, Microsoft Flight Simulator has evolved as a platform. Many of our older products are no longer compatible with the latest editions like FSX, FSX/SE and Prepare3D. So if you purchse one of these older products and then try to run it in a simulator for which it was not designed, BUYER BEWARE! We cannot and will not provide support for that product, outside of its original intended use.

THERE IS A DIFFERENCE BETWEEN ‘MADE FOR” AND “COMPATIBLE WITH”

We try to make sure that the product does what it says on the can.

In the event of an old product functioning well in a newer platform, hoorah! Just don’t ask us to “fix” any problems it may have with that simulator.

You’ll find our products that we sell from our site under the name Aeroplaneheaven in the manufacturer drop down box. To see all variants make sure that show all variants is switched on. This is turned off by default on a new install of FSX. Don't worry it has tripped us up more than once before !

We want you to have control. Yes you can also install to a temporary directory of your choice and pick and choose what you would like to run.

No we don't. You won't find google analytics on this site or any other deep linking system.We don't collect data whatsoever and don't use cookies either. We value our privacy greatly and respect your rights to privacy as well.

We are using a cache control system that stores temporary files on your computer so that when you are browsing the site it will seem faster as the files are served from your computer instead of coming from the site every time you visit. as with all things privacy is important. If you empty your cache/history of your browser then only you will know you visited us. It will be your not-so-guilty secret.

No we don't spam. If you use the contact form it is sent to one address ( help@aeroplaneheaven.com ) and that is read by one human being and responded in kind. When you buy from us you enter your email to receive the product link and any updates/patches to this product. Again we hate spam as much as you do.